Last Updated: December 18, 2024
1. Overview
SignWith ("we," "our," or "us") provides e-signature services on a pay-as-you-go basis. This policy outlines our approach to refunds and credits.
2. General Policy
Our services are generally non-refundable due to the immediate nature of digital document signing and processing.
3. Eligible Refund Scenarios
We may provide refunds in the following circumstances:
3.1 Technical Issues
Service unavailability preventing document signing
Technical failures affecting document processing
System errors preventing service access
3.2 Billing Errors
Duplicate charges
Incorrect amount charged
Unauthorized transactions
4. Refund Process
4.1. To request a refund:
Submit request within 14 working days of purchase
Provide transaction details and reason for refund
Include any relevant evidence or documentation
4.2. We will review refund requests within 5 working days.
5. Refund Method
Refunds will be processed to the original payment method
Processing time: 5-10 working days
Bank processing times may vary
6. Non-Refundable Items
The following are not eligible for refunds:
Used document credits
Completed signatures
Expired credits
Service fees
7. Credits
In some cases, we may offer account credits instead of monetary refunds.
8. Dispute Resolution
For payment disputes:
Contact our support team first
Provide transaction details
Allow 5 working days for response
9. Contact Information
For refund-related inquiries:
Email: team@signwith.co
Submit ticket through dashboard
Response time: 1-2 business days
10. Policy Changes
We reserve the right to modify this policy. Changes will be communicated via email or website notification.