Last Updated: December 18, 2024
1. Service Delivery
SignWith is a digital service that provides immediate access to e-signature capabilities upon successful payment processing.
2. Account Activation
Free accounts are activated immediately upon email verification
Paid features are unlocked instantly after payment confirmation
Document credits are added to your account within 5 minutes of payment
3. Document Processing
3.1 Upload Times
Document upload times may vary based on:
File size
Internet connection speed
Server load
Most documents are processed within seconds
3.2 Signature Delivery
E-signature requests are sent immediately
Email notifications are typically delivered within 5 minutes
Document access links remain valid for 30 days unless modified
4. Service Availability
Our service is available 24/7 except during scheduled maintenance
Scheduled maintenance windows will be announced 48 hours in advance
Emergency maintenance may be performed without notice
5. Download Availability
Signed documents are available for immediate download
Documents remain accessible throughout your account duration
We recommend downloading and backing up important documents
6. Technical Requirements
To ensure optimal service delivery:
Modern web browser (Chrome, Firefox, Safari, Edge)
Stable internet connection
JavaScript enabled
Cookies enabled for core functionality
7. Service Issues
If you experience delivery issues:
Check your email spam folder
Verify your internet connection
Clear browser cache
Contact support if issues persist
8. Enterprise Delivery
Enterprise clients receive:
Priority processing
Dedicated support
Custom implementation timelines
SLA guarantees
9. Contact Information
For delivery-related issues:
Email: support@signwith.co
Emergency support available for enterprise clients