Digital Delivery Policy


Last Updated: December 18, 2024


1. Service Delivery


SignWith is a digital service that provides immediate access to e-signature capabilities upon successful payment processing.


2. Account Activation

Free accounts are activated immediately upon email verification

Paid features are unlocked instantly after payment confirmation

Document credits are added to your account within 5 minutes of payment


3. Document Processing

3.1 Upload Times


Document upload times may vary based on:


File size

Internet connection speed

Server load


Most documents are processed within seconds


3.2 Signature Delivery


E-signature requests are sent immediately

Email notifications are typically delivered within 5 minutes

Document access links remain valid for 30 days unless modified


4. Service Availability


Our service is available 24/7 except during scheduled maintenance

Scheduled maintenance windows will be announced 48 hours in advance

Emergency maintenance may be performed without notice


5. Download Availability


Signed documents are available for immediate download

Documents remain accessible throughout your account duration

We recommend downloading and backing up important documents


6. Technical Requirements


To ensure optimal service delivery:

Modern web browser (Chrome, Firefox, Safari, Edge)

Stable internet connection

JavaScript enabled

Cookies enabled for core functionality


7. Service Issues

If you experience delivery issues:


Check your email spam folder

Verify your internet connection

Clear browser cache

Contact support if issues persist


8. Enterprise Delivery


Enterprise clients receive:


Priority processing

Dedicated support

Custom implementation timelines

SLA guarantees


9. Contact Information

For delivery-related issues:


Email: support@signwith.co

Emergency support available for enterprise clients