Last Updated: December 18, 2024
1. Introduction
This Privacy Policy explains how SignWith ("we", "our", or "us"), operated by Floating Passenger LLP, collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your data.
2. Information We Collect
2.1 Information You Provide
- Name and email address
- Account credentials
- Billing information
- Documents you upload
- Electronic signatures
- IP address and device information
2.2 Automatically Collected Information
- Log data
- Device information
- Browser type
- Access times
- Pages viewed
3. How We Use Your Information
We use your information to:
- Provide and maintain our e-signature service
- Process your payments
- Send service notifications
- Improve our services
- Comply with legal obligations
- Prevent fraud and abuse
4. Data Storage and Security
4.1 Security Measures
- AES-256 encryption for stored documents
- TLS 1.3 encryption for data transmission
- HTTPS encryption for web traffic
- AWS secure cloud infrastructure
- Regular security audits
- Multi-factor authentication
4.2 Data Retention
- Documents are stored for the duration of your account
- Deleted documents are permanently removed
- Account information is retained as required by law
5. Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Payment processors to facilitate transactions
- AWS for infrastructure services
- Law enforcement when legally required
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Export your documents
- Opt-out of communications
- Lodge complaints with supervisory authorities
7. International Data Transfers
We may transfer data internationally to provide our services. We ensure appropriate safeguards are in place in accordance with:
- EU GDPR requirements
- Indian data protection laws
- Other applicable regulations
8. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect information from children.
9. Cookie Policy
We use essential cookies to:
- Maintain your session
- Remember your preferences
- Ensure security
- Improve service performance
10. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via:
- Email notification
- Service announcement
- Website notice
11. Contact Information
For privacy-related inquiries:
- Email: [privacy@signwith.co]
- Address: [Company Address]
- Phone: [Phone Number]
12. Compliance
We comply with applicable data protection laws including:
- General Data Protection Regulation (GDPR)
- Indian Information Technology Act
- Other applicable regional regulations